Support

At BQT Solutions we believe in great customer after sales service for our products and support for all our products during the warranty period.

Our range of Smart Reader, Biometrics and Security Locks are all designed and manufactured to specification for their intended use and should be installed by appropriately qualified technicians with expertise in the relevant access control and/or locksmith industries.

Your first point of contact should always be to your vendor, the Distributor or local BQT Solutions Office, they should be able to help you with all level 1 technical support.

In the event that the technical support issue needs to be escalated, our team of engineers can generally provide support within 24 business hours of your request.

Warranty

Unless specified otherwise, the Company warrants to the Customer that’ BQT Solutions Branded Products’ (excluding third party products and software) are covered by a return to base warranty on defects in materials and workmanship affecting normal use for a period of the Warranty offered under the Standard Terms and Conditions of Sale from BQT invoice date (‘Standard Warranty’)

This standard warranty does not cover damage, fault, failure or malfunction due to external causes including; accident, misuse, problems with electrical power, servicing not authorised by the Company, usage and/or storage and/or installation not in accordance with Product instructions, failure to perform required preventative maintenance, normal wear and tear, act of God, fire, flood, war, any violent or similar occurrence; any attempt by any person other than Company personnel or any person authorised by the Company to repair or support the Products and problems caused by use of parts and components not supplied by the Company. The standard warranty does not cover any items that are in one or more of the following categories: software; external devices; accessories or parts added to the product after the product has been shipped from BQT Solutions.

During the warranty, period beginning on the invoice date, the Company will repair or replace faulty products (at its absolute discretion) returned to its’ factory.

The Customer must prepay shipping and transportation costs and insure the shipment or accept the risk of loss or damage during such transportation.The Customer shall be solely responsible for determining suitability for use and the Company will, in no event, be liable in this respect. This standard warranty is given in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, and course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and / or compliance with description, all of which are hereby excluded to the fullest extent permitted by law.