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Support

At BQT Solutions we believe in great customer after sales service for our products and support for all our products during the warranty period.

Our range of Smart Reader, Biometrics and Security Locks are all designed and manufactured to specification for their intended use and should be installed by appropriately qualified technicians with expertise in the relevant access control and/or locksmith industries.

Your first point of contact should always be to your vendor, the Distributor or local BQT Solutions Office, they should be able to help you with all level 1 technical support.

In the event that the technical support issue needs to be escalated, our team of engineers can generally provide support within 24 business hours of your request.

Product Notices

Product End of Life Notice - BioX

Published: 
November 16, 2022
16 November 2022 Product End of Life Notice - BioX Dear BQT Customer, BQT Solutions (NZ) Ltd is committed to...

COBALT – MBIE EVALUATION

Published: 
May 4, 2022
Throughout 2021 BQT Solutions worked with New Zealand’s Ministry of Business, Innovation and Employment (MBIE) regarding a concern they had...

BQT Solutions Customer Update COVID-19

Published: 
September 6, 2021
BQT Solutions is classified as an essential service in New Zealand, thus we are able to operate in a level...

PRODUCT UPDATE | Cobalt Firmware Toolkit

Published: 
December 15, 2020
BQT Solutions strives for continuous improvement of its products. To this end, we have recently identified an opportunity to upgrade...

COVID-19 Update. BQT Manufacturing Capability - restricted but operational

Published: 
April 2, 2020
BQT is very pleased to announce that under revised lockdown guidelines we can re-open and provide ongoing supply to our...

COVID 19 - A Message to BQT Customers

Published: 
March 17, 2020
Dear Valued Customer, This week, the World Health Organisation declared COVID-19 a global pandemic. We want to assure you that...

AVA receives first orders for BQT Australian Government contract

Published: 
May 7, 2019
AVA Risk Group Limited (ASX: AVA), is pleased to report that it has received the first purchase orders for BQT...

Ava Group to Demonstrate Latest Technology and Innovations at ISC West 2019, Las Vegas - April 10-12, 2019.

Published: 
March 24, 2019
Ava Group (AVA), a market leader in security risk management services and technology will be showcasing its portfolio of security...

BQT SOLUTIONS LAUNCHES ORCA – NEW INDUSTRY-LEADING HIGH-STRENGTH, WEATHERPROOF AND FULLY INTEGRATED LOCK

Published: 
January 16, 2019
AUCKLAND, Jan. 10 – BQT Solutions, a market leader in high security card and biometric readers and locks, has launched...

Contact Us
enquiries@bqtsolutions.com+64 (0)9 441 7630
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